Tickets are refundable up to 7 days before an event and exchangeable up to 5 days before an event by either:
- Exchanging for an alternative date if there are multiple performances of the same show, subject to availability.
- Exchanging for a credit note up, subject to a £1 handling fee.
Hackney Showroom is not responsible for any travel issues or other circumstances beyond the venue’s control resulting in the purchaser’s inability to attend the event.
If a performance is canceled or rescheduled, the purchaser will be entitled to a full refund or exchange.
Buying Returned Tickets
If a show is showing as sold out on the website, this means there are no tickets left. You can join the waiting list for returns by emailing firstname.lastname@example.org with a contact phone number, the name and date of the performance you want to attend and the number of tickets you would like to purchase.
Please do not call to check if there are any tickets available.
If tickets become available, a member of our team will contact you. Tickets are resold on a first come, first served basis; if we are unable to contact you on the first attempt, the next person on the list will be contacted.
Details about yourself and information provided that identifies you, such as your name, email and phone number are retained by us when you provide the information when buying tickets or subscribing to our newsletter. This Personal Information will be used for operational purposes, i.e. processing orders, and marketing purposes, i.e. contacting you about our cultural programme. When you purchase tickets we will give you the option to opt out of marketing communications. Each e-mail we send you also offers you the opportunity to amend these preferences, or you can ask us to do this, by e-mailing email@example.com